Communication Channels

Communication channels

Information on municipal procedures and services


On my street

Registration of requests for works and/or operations in public areas, urban hygiene and municipal facilities

Requests page

Learn how to register requests

Lisbon online office

Payments, consulting submitted applications, public space use permits, urban planning permissions, and other services

Contact form

Request information on municipal services or submit suggestions, compliments or complaints

Online services

Real-time conversation platform (chat) with the municipal service team

Municipal Bulletin

Official publication of the municipality of Lisbon

Face-to-Face Services

Lisbon Office Network

Service requests and information about the city and the municipality

  • Lisbon Alcàntara office
  • Lisbon Baixa office
  • Lisbon Entrecampos office
  • Lisbon Marvila office

Information points and specialised services

  • Lisbon initiative office - Specialised service for investors and entrepreneurs
  • Lisbon culture office - Specialised service for professionals and organisations in the Culture area

Services in the Portuguese Sign Language

Prior booking is required; book your appointment  here


+351 800 910 211 (número gratuito) and +351 218 170 552

Monday to Saturday, 8:00am - 8:00pm

Social network